TERMS OF USE
Last updated: 13 NOVEMBER 2025
Scope and purpose
These Terms of Use govern access to and use of this website operated by Pellegrino DE UG (haftungsbeschränkt). This website is provided for information and pre-sales purposes (brand presentation, menus, locations, and contact). The website itself does not constitute a binding offer to sell products or services.
Ordering via external services
This website may link to external ordering and delivery services (for example delivery platforms) and to an ordering interface for pickup that may be provided using third-party technology (for example Deliverect). Orders, payments, deliveries, refunds, and customer service for orders are handled under the terms and processes of the respective ordering channel. We are not responsible for the content, availability, or performance of third-party platforms, and their own terms and privacy policies apply to your use of those services.
Promotions and loyalty-related communications
From time to time we may communicate promotions, including loyalty mechanics. Key examples currently communicated include: a scratch card earned for every EUR 20 spent (including delivery orders, where applicable) and a free fries benefit for pickup orders above EUR 15 when not combined with other promotions. Promotions are subject to availability, may be limited in time, and may be changed or discontinued at any time unless mandatory law requires otherwise. Detailed rules (eligibility, mechanics, exclusions, prize handling) are governed by the separate Loyalty Program Terms published on this website.
Age-restricted items
Some products or prizes may be subject to legal age restrictions (for example alcoholic beverages) depending on the sales channel and local law. Where an age restriction applies, we may require age verification and may refuse handover or substitute an equivalent non-restricted item if verification is not possible or if distribution is not permitted.
Acceptable use
You may use this website only for lawful purposes. You must not attempt to interfere with the website’s operation, security, or availability, and you must not use the website to transmit unlawful or harmful content or to infringe the rights of others.
Intellectual property
All content on this website, including text, images, graphics, trademarks, and design elements, is protected by intellectual property laws. No rights are granted to you except for the limited right to view and use the website for its intended purpose. Any reproduction, modification, distribution, or commercial use requires prior written permission.
Third-party content and links
This website may contain third-party content and links. We do not control and do not endorse such content. Responsibility for third-party content lies with the respective provider. Accessing third-party websites is at your own risk.
Liability for content
We make every effort to keep the information on this website accurate and up to date. However, we do not warrant that the content is complete, correct, or current. Any liability remains limited to the extent permitted by applicable law.
Liability for links
This website may contain links to external third-party websites. We have no control over their content and do not assume any liability for external content. Responsibility lies with the respective website operator.
Limitation of liability
Nothing in these Terms limits liability where such limitation is not permitted by law. In particular, liability for intent cannot be excluded, and liability for injury to life, body, or health remains unaffected. Where permitted, liability for slight negligence may be limited in accordance with applicable law, especially to foreseeable, typical damages.
Availability and changes
We may modify, suspend, or discontinue the website (in whole or in part) at any time. We may update these Terms of Use from time to time. The version published on this website applies from the effective date stated above.
Governing law and jurisdiction
Business customers (B2B)
If you are acting as a business, these Terms and any disputes arising out of or in connection with them shall be governed by Italian law, and the courts of Milan (Italy) shall have exclusive jurisdiction, unless mandatory law provides otherwise.
Consumers (B2C)
If you are a consumer, mandatory consumer protection rules in your country of habitual residence may apply and cannot be waived by contract. To the extent permitted, these Terms are governed by the law of the country where the website operator is established, and disputes may be brought in the competent courts as determined by applicable consumer jurisdiction rules.
Contact
For questions regarding these Terms of Use, please contact contact@eatpellegrino.com